Support & FAQ

Find answers to common questions or get in touch with our support team for help with the MindDoom app.

Frequently Asked Questions

Why does the app need permission for my screen time data?

MindDoom needs access to your screen time data to determine how much time you actually spend on your smartphone and to block selected apps. This permission allows us to show you precise app usage statistics so you can track your digital wellness progress. Without this permission, MindDoom cannot function properly.

Why am I not receiving notifications?

You need to enable notification permissions for MindDoom. Go to iOS Settings > MindDoom > Notifications and make sure 'Allow Notifications' is turned on. You can also customize which types of notifications you want to receive there.

How can I temporarily disable app blocking?

You can disable individual rules in the Rules tab by toggling them off, or set up a pause in your blocking schedule. In emergency situations, you can revoke the app's permissions by going to iOS Settings > Screen Time > App & Website Activity > MindDoom and turning off access.

How do I earn Seeds (in-game currency)?

Seeds are automatically distributed as rewards based on your Health score. When you open the app the day after achieving a good Health score, you will receive Seeds as a reward. The better your digital wellness performance, the more Seeds you can earn.

How is the Health Score calculated?

Your Health Score starts at 100 each day and decreases when you add exceptions (pauses). The deductions are: 1 minute = -10 points, 3 minutes = -20 points, 5 minutes = -30 points, 15 minutes = -50 points. Your score cannot go below 0.

Why isn't the blocking working?

First, check if you have granted all necessary permissions in iOS Settings > Screen Time. Also verify that your rules aren't conflicting with each other or overlapping in ways that cancel out the blocking. If everything looks correct, try pressing the 'Fix App Blocking' button in the app to reset the blocking system.

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Contact Us

If you couldn't find the answer to your question above, feel free to reach out to us directly:

info@minddoom.com